Delivery & Returns

 

DELIVERY

We deliver throughout the UK except for BFPO addresses and addresses without a postcode.

ISLE OF WIGHT, UK MAINLAND incl. SCOTTISH LOWLANDS - Shipping: A flat rate of £8 (incl VAT) applies for 5 bottles or less. Free delivery for one case of 6 bottles or more. Cases can be mixed.

OTHER DESTINATIONS - Please call/email for quote

 

RETURN POLICY

We offer a full refund to all customers if goods turn out to be faulty or different from those ordered.

Please check the condition of the goods on delivery and record any breakages on the courier's delivery note.

Any faulty wines must be reported and returned to our business address within one calendar month of the date of sale to be evaluated for refund correctly.

Upon receipt of the items we will contact you within three working days to arrange refund or exchange (all refunds will be re-credited to the purchasing credit / debit card account - including any additional postage charges incurred).

If you want to simply cancel an order, you have 7 days from the date of receiving the wine to return it to our business address. Goods must be unopened and undamaged and shipped at the customer's expense. We will then refund you for the cost of the wine within 7 days of us receiving the goods. The wine should be returned to our business address on the Isle of Wight.